In this document, the following expressions have the following meanings: The Company means Apple Spice Events Ltd.
The Client means the person or company who accepts a written quotation from the Company for contracted services.

1. These Terms and Conditions do not replace the stated terms and conditions of any selected supplier or venue.

2. The Company works on a sole agency basis. This means that we work on the brief to the exclusion of other companies/agents. We are reluctant to take on research that is already being undertaken by other agents unless there are special circumstances. This is due to the fact that it is unfavourable for the client to be in this position. The venues tend to believe that they have ‘got’ the business anyway if several agents are approaching them. This can lead to rate increases!  If through our enquiries, we are advised that the enquiry has been placed with another agency, or if any other person is working on the same event, without our prior knowledge, we reserve the right to charge a search fee.

3. The Company reserves the right to charge a search fee to any client we feel is consistently asking for work to be undertaken, which fails to confirm. Clients will be notified prior to the commencement of any work, should a fee be applicable.

4. Our venue finding service is free to our clients. In most cases the company is paid a commission by the venue. However there are on very odd occasions when the venue does not operate a commission based booking system and the company may charge a fee to the client. The company does reserve the right to charge the client for providing our service in circumstances where normal commission payments cannot be applied. This will always be stated when possible at the commencement of work or when it becomes apparent during the answering of the brief.

5. Should you select a venue offered to you by the company, the company will charge that venue a commission upon completion of the event. This means no charge to the client. The company with work with an agreed percentage on certain elements of the booking with all venues. Venues prices are passed directly to the client. The company will not mark up venue prices/rates secured during negociation.

6. Whilst we make every effort to ensure the accuracy of our work, all information detailed in our proposal may be subject to change.

7. The Company does not accept any liability for any errors and omissions and reserves the right to change information, specification and descriptions of listed hotels. The Client will be responsible to check all correspondence, including confirmation details and advise The Company of any discrepancies immediately in writing.

8. The provisional bookings will be made in the client’s (or clients company) name unless we are given specific written alternative instructions.

9. Any change to a reservation once confirmed must be made in writing by the client who made the booking and may be subject to any additional charges made by the supplier.

10. All rates quoted are dependent on the number of delegates specified in the proposal. Should the number of participants vary from the number specified in the proposal, The Company may recalculate the cost to reflect any such variation.

11. Any prices quoted will be local currency. Any such conversations to GBP will be as a guideline only.

12. Until such times as the client formally accepts the proposal, the information contained remains the copyright of The Company. The Company reserves all rights and the contents are not to be copied, passed, or relayed in part, or in whole to any third party without the express and written permission of The Company.

13. Proposals may contain confidential information provided by the Client. The Company agrees not to convey such information to any third party.

14. All cancellation charges remain the responsibility of the client. The Company will not accept liability for cancellation charges.

15. The client who made the booking must notify the venue, supplier and The Company of any cancellation in writing.

16. All payments must be made as per the terms and conditions of The Supplier. Deposits are payable on request from The Supplier.

17. The Company cannot be held responsible for services offered by us as agents for third parties or any of the aspects of the relationship between the client and a third party. The Company's role is to act as an intermediary.

18. Any Visa, passport or inoculation requirements are the responsibility of the client. The client must meet all costs arising out of failure to comply with any such requirements.

19. It is the responsibility of the client to advise customers / delegates as to their potential liability for taxation on any travel and or hospitality services provided that may be interpreted by the Inland Revenue as being a 'benefit in kind'. From the 1st April 1996 this responsibility is enforceable by UK statute.

20. The name on all travel documents must be the name shown on the passport. Failure to comply may result in amendment charges.

21. The Company has no control over the persons, firms or companies providing services or their personnel equipment. Nor does The Company have control over the operations of any carriers, transportation company, hotel, restaurant or other person, firm, or company furnishing services, products or accommodation as part of the programme because all the operators are independent contractors.

22. The Client is strongly advised to obtain adequate insurance protection in order to cover the cost of cancellation by The Client or the cost of assistance, including repatriation, in the event of accident or illness.

23. The Company gives notice that all arrangements in the events are issued or made upon the express condition that The Company shall not be liable for any death or personal injury; damage to or loss of property; expense; accident; delay; inconvenience or irregularity which may be caused or contributed by any wrongful, negligent or unauthorised act or omission on the part of any of the operators or any of their agents, servants, employees or independent contractors; or any defect in or failure of any vehicle, equipment, instrument, service, product or accommodation which is owned, operated, furnished or otherwise used by any of these operators or by any wrongful, negligent or unauthorised act of omission on the part of any other person, firm, or company not under the direct control of The Company or by any other cause, condition or event whatsoever beyond the direct control of The Company. Baggage will be at the owner's risk throughout the event.

24. The company accepts no responsibility for the losses or additional expense caused to the client by any act of God, dangers incidental to the sea, fire, breakdown in machinery or equipment, adverse weather, acts of Government or other authorities, wars - whether declared or not, hostilities, civil disturbances, political instability or unrest, strikes, labour disputes, riots, thefts, pilferage, epidemics, quarantine, Customs regulations, delays, changes in itinerary or schedules by any other cause, condition or event whatsoever beyond the direct control of The Company.